Legal notice

Privacy

This notice describes how Le Petit Francais Ltd (“we”, “our” or “the company”) handles information from people who use www.lepetitfrancais.co.uk or otherwise share personal information with us.

The responsible person for data protection is Ingrid Leloup. To exercise a privacy right, or to ask a question, contact the data protection contact on 07975 700038, or write to [email protected].

Your rights

• Ask whether we process personal information about you, and access what we hold, with the extra detail the law requires.
• Receive a copy of information you gave us directly, in a structured, commonly used, machine-readable format.
• Ask us to correct personal information we control.
• Ask us to erase it, or to restrict how we use it.
• Object to processing.
• Complain to a supervisory authority.

These rights are not absolute. They can be limited by our legitimate interests and by regulatory duties.

What we collect and why

We receive information when you type it into an order or a form, when you use the site, and sometimes from service providers such as analytics. Non-personal information can include browser type, operating system, language and pages viewed. Personal information can include your name, email, address, phone number, and technical identifiers such as an IP address.

We use that information to take and deliver orders, reply to you, keep you informed about the bakery, understand how the site is used, and meet legal and financial duties. We do not rent or sell your information. We share it with trusted providers who host the site, take payment (PayPal and Square), or help us operate — and when the law, a legal claim, or the prevention of harm requires it.

We keep information for as long as we need it to provide the service, meet legal duties, resolve disputes and enforce our terms. We may correct or remove incomplete or inaccurate information.

Cookies

A cookie is a small file a site stores on your device. We and our partners use session cookies, which last for a visit, persistent cookies, which remember preferences, and third-party cookies, for example from analytics. You can remove cookies in your browser. Some parts of the site may then work less smoothly.

Safeguards and transfers

We use ordinary industry measures to protect the site and the information we hold, and we expect suppliers to do the same. No method of storage is perfect, and we cannot promise that unauthorised access will never happen. Some recipients of data may sit outside the European Economic Area. Where that happens, transfers follow the protections required by law.

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